The accommodations were okay. The trash and refrigerator had not been emptied/cleaned. A few water stains on the ceiling. The outer exterior trim, eaves, and gutters are in need... read more of cleaning and/or painting.
Communication was less than desirable.
Listing the rules once, with a required acknowledgement and agreement was sufficient. However, the number of times the rules were communicated, in addition to being posted in the home was a little excessive.
There were more than twenty-five directives and/or rules. Specific and detailed (i.e. don't take make-up off with towels, no consumption of red juice, use of markers or crayons, all things that have the potential of staining the white linen). In addition to letting the exterior umbrella down and keeping the exterior furniture cushions under the covered deck, due to concern of care and specific interior temputure settings.
I asked more than three times about one specific item, the complimentary kayak that was listed as available. I went on to mention that this was the deciding factor in booking the home.
It would seem only appropriate to be as detailed and meticulous regarding communication about the condition of the kayak.
This item was dirty. There was stagnate water and slime everywhere. It was covered in algae. It had not been properly stored and was not in any condition to be used.
There is only dock access, no latter. Anyone using the kayak would have to launch from the dock. This is definitely not suitable for small children and tricky. In addition, the kayak that was provided was not long enough to be tied between the dock posts with what was left as rope.
We ended up purchasing inflatable kayaks.
Truly confused as to how this is labeled as a super host ...
The cleaning crew left all of there garbage and took up the only garbage bin, so... read more we had no place to put our garbage for the entire week.
The house is beautiful, the location is lovely in a nice residential area. It has a nice kitchen and large space for entertaining and relaxing both indoor and outdoor with great natural light and views.
4pm check in ... with no opportunity to check in earlier or drop off our bags. We tried to speak to her well in advance about this to no avail. The cleaning people were still there past 4pm and were standing outside smoking while they waited for a load of wash to be done despite it being after our check in time. Checkout is at 11am...
Lisa did not respond, not to emails, not to airbnb messages, not to phone calls, not to texts. She was absolutely impossible to reach. The one time she did respond was solely Bc she was sending additional information regarding the key code to get in and other rules she had. She didn’t check in during the stay she didn’t respond even after arrival.
Safe neighborhood BUT it is not the 20/25 minutes she says in her description. It is a 35 minute drive from the city without fail, even driving fast.
The fact that the host left a hefty list of things you can’t do “no red punch allowed, neighbors will call cops, do not make noise outside on the deck at night, no music after 9pm and etc” and could not be reached at any point before or during the stay was absolutely unacceptable. I love staying with airbnb for a variety of reasons but this was not alright.
Our stay was okay, but there were several issues that made it less enjoyable. When we arrived, there was a strong smell similar to baby vomit, and we had to... read more go out and buy air freshener. The pull-out couch was very messy, full of crumbs, and we had to vacuum it ourselves before using it. For the price we paid, the furniture could have been more updated and better maintained. On our last day, a very large roach ran from the upstairs bedroom to the bathroom and then back under the bed, which made us uncomfortable sleeping. We appreciated the recommendations left around the house for restaurants and activities, but pool maintenance happened midday during our stay and should have been completed before we arrived. Overall, the location and community were great and made the trip better, but considering the cleanliness, upkeep, and overall condition of the home, the price we paid feels debatable and not fully worth it.
This place was awesome! 🤩 my family and I had a great time, the view was amazing, the house was very welcoming and well kept, and the neighborhood felt very... read more safe. There’s a Waffle House maybe 5 minutes away, bourbon street is a good 30-40min. I literally sat on the balcony and watched the birds catch fish. I would absolutely recommend 👍🏽
What a great location and a great house. This house was perfect for my family getaway. We got to sit out on the back deck and BBQ while taking in... read more the amazing view. The house was very clean and spacious! It came equipped with all the necessities we needed! It was an amazing stay I would highly recommend staying here if you are looking to stay in New Orleans.
A very clean, comfortable, and quiet place to relax with easy access to New Orleans. Lots of outdoor living space, and the pool is a huge bonus if you are... read more traveling with kids… or not. We stayed with two families and had plenty of room to come together inside and out. The host was very detailed and clear in communication; we would definitely stay again.
This house is very nice. Well appointed and a nice layout for a large group. The back porch was wonderful.
One thing to note, the driveway is... read more very steep. While there is level parking for 2 minivans. You will scrape both the front and back getting in and out.
The host responded quickly when contacted. The house is like the pictures. My only issue is that host wanted extreme care with her white towels but had no towels for... read more pool or boating. House was not stocked so bring all what you need. I had to buy pitchers and paper products.
There are bugs but host said it was the south. Maybe so.
Ok place to stay. Family had a good time.
This house was everything. It had enough bedrooms that everybody wasn’t on top of each other. Being able to rent the boat was an extra bonus. I would definitely recommend... read more this house I will be back.
It was a great place for me and my family. Everything was on poimt and the host to oir calls and email and got back to fast and answered all... read more question...
Would Recommend.
Thanks
Mainville Family
The Windward house was perfect! The description of the home prior to booking is accurate, and Lisa was very thorough with expectations and recommendations. We had a total of 8... read more guests during our stay and we couldn’t have asked for a better retreat. The home was spotless, the kitchen had everything we needed to prepare our meals at home, no one ever ran out of hot water, and we especially liked the heaters in the bathrooms. The pool and deck area are gorgeous, and so tranquil just to sit out there and enjoy some time outside (unfortunately it was a little chilly during our stay, so we opted not to use the pool, but we so wanted to!). There was plenty of room, inside and out, to spend lots of time together, but also plenty of opportunity to have our own space and downtime apart from the rest of the group. We loved the location of this home too, because we had easy access to New Orleans/French Quarter, Airport, but also Slidell, the local swamps/lakes/bayous, as well as Mississippi and its beautiful white sandy beaches.
As far as other reviews had mentioned: we had zero issues with any neighbors (or signs), and the driveway was no issue for a full-size SUV nor a sedan.
I would highly recommend this home away from home, and would love to visit again someday!
Heads up!!! You definitely won’t be disappointed everything is very accurate! And it definitely felt like home away from home! Enjoy!
This was such a great house! Lisa was very easy to communicate with and the house was clean and exactly as described. Our family used it on our vacation and... read more loved coming back to it in the evening after exploring the New Orleans area. We really enjoyed fishing off the back pier and the space we all had in the house. I highly recommend this property and working with Lisa!
House clean and plenty of room. Only 30 minutes from New Orleans direct shot. We enjoy going to diner and dives that Guy visited in Slidell. La Pines Cafe .... read more Food was really good and reasonably priced. I would recommend to friends.
Great communication and service. Any issues we had Lisa took no time in responding and getting her time out to assess it. I would recommend this location to anyone.
If all you care about is location definitely go for it! But the place needs lots of upgrades and something bads wrong with the pool broke us all out with... read more something
We had a great stay, house was perfect for my BIG family. Perfect location for what we wanted to do without being in a hectic area. Best place to have... read more a calm evening after running around downtown.
Lisa is an outstanding host very accessible and accommodating!!! Kids enjoyed the pool and patio. Nice neighborhood. The house is beautiful and well decorated.
This was a nice, spacious stay. The waterfront deck was relaxing and beautiful, especially in the mornings. Decent food was nearby and the neighborhood was quiet. It was a nice... read more place for our group of friends for our getaway.
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