The accommodations were okay. The trash and refrigerator had not been emptied/cleaned. A few water stains on the ceiling. The outer exterior trim, eaves, and gutters are in need... read more of cleaning and/or painting.
Communication was less than desirable.
Listing the rules once, with a required acknowledgement and agreement was sufficient. However, the number of times the rules were communicated, in addition to being posted in the home was a little excessive.
There were more than twenty-five directives and/or rules. Specific and detailed (i.e. don't take make-up off with towels, no consumption of red juice, use of markers or crayons, all things that have the potential of staining the white linen). In addition to letting the exterior umbrella down and keeping the exterior furniture cushions under the covered deck, due to concern of care and specific interior temputure settings.
I asked more than three times about one specific item, the complimentary kayak that was listed as available. I went on to mention that this was the deciding factor in booking the home.
It would seem only appropriate to be as detailed and meticulous regarding communication about the condition of the kayak.
This item was dirty. There was stagnate water and slime everywhere. It was covered in algae. It had not been properly stored and was not in any condition to be used.
There is only dock access, no latter. Anyone using the kayak would have to launch from the dock. This is definitely not suitable for small children and tricky. In addition, the kayak that was provided was not long enough to be tied between the dock posts with what was left as rope.
We ended up purchasing inflatable kayaks.
Beautiful home! Lisa was a gracious host and the house was exactly like advertised. She was quick to respond to any issues that popped up and had it resolved fast.
Lisa was great and very easy to communicate with. Getting into the property was simple. The house was very well maintained and super comfortable. Thanks Lisa!
We had an excellent peaceful time with our family. High Tide is a beautiful home and you have everything you need. My favorite was morning coffee on the deck watching... read more the sunrise and the fish jump. Wish I was still there :)
This was a nice, spacious stay. The waterfront deck was relaxing and beautiful, especially in the mornings. Decent food was nearby and the neighborhood was quiet. It was a nice... read more place for our group of friends for our getaway.
This is a wonderful home with a beautiful back patio view. The set up of the home is just amazing also the brick painted walls.
One hiccup at the very beginning and they responded promptly and addressed the issue. Outstanding visit - appreciate it very much!
My wife and I recently stayed in one of Lisa’s properties. This was our first time renting with Airbnb. In light of the pandemic, we thought this was... read more a cleaner, safer option for us. The home was very well appointed and extremely clean. There are two bedrooms downstairs and three upstairs. Since it was just the two of us, we opted to stay downstairs. We had three major issues with our stay. Two hours prior to our arrival (one hour after our check-in time) we were contacted by Lisa. She wanted to let me know that the downstairs portion of the home was found to be warmer than normal and she was having an air conditioning company come out to assess the unit. When we arrived at 6 pm, the air conditioner repairman was at home. The house was extremely warm. After conversing with the repairman, we were made aware that the units in the home were old. He stated that “we should not have an issue, but to just contact him if it goes out again.” This concerned us to the point that we contacted Lisa to find out if a plan B existed. The best she could offer us is to maybe put us in another home that was still needing to be cleaned. Thankfully, the unit held up during our three-day stay. The next issue we had with the home was the following day. We were visiting for a funeral. The next day we were contacted by Lisa. She wanted to let us know that the owner wanted to pick up his trailer that was residing in the driveway. We told Lisa we would be gone after 5 pm due to the funeral. At 3:30 pm the doorbell rang. Two workers were at the door wanting us to move our vehicle so they could get the trailer. When I explained to them that we were getting ready for a funeral and would be leaving soon, they acted very put out when we asked them to give us a few minutes to finish getting dressed. About 15 minutes later another knock on the door. The gentleman said he was in a hurry and was trying to rush us out of the way. We left the home at 4:30 to attend the funeral. Lastly, at night we had a scare. When we set up in the room downstairs, we noticed that the air vent was closed. Well with the heat in the house, we opened up the vent. Apparently, the air vents make a high-pitched noise. We literally thought there was a wild animal in the house. Sounded like a possum in distress.
I want to address some of the other concerns noted by other reviewers. The home does feature a very steep driveway. We were in a Subaru Outback and did not have any issues but if you aren’t used to driving on steep areas it could be an issue. Also, the neighbors are NOT a fan of (Hidden by Airbnb) /Airbnb renters and they have made this known with two big signs located in the backyard of the property. When you set on the deck at night, there is a sign that says “ (Hidden by Airbnb) Renters Not Welcome”. Also, don’t plan on grilling. The grill was small and not clean.
You would think for $400 dollars a night, we would not have to worry about the air conditioner and working around the owner’s schedule. Other than that, the house was very quiet, clean and we had a good stay.
I would rent again with Lisa, but I would not rent that house again.
Wow! It really sums it up. I wanted a get away for my family that lives locally. They host all of us every time we come into town and I... read more wanted to make it a vacation for them as well. This home gave us exactly that! The amenities were perfect. We really loved just being there all together! Location is close to everything. What a beautiful property!
This place is perfect! It was so good to be near NOLA but not in the crazy of it all. We toured all day and came back here to quiet... read more and relaxation. This place is quiet, comfortable and clean. I would stay here again. Lisa is great with communication as well. It take about 25-30 mins to get to NOLA from here for those wondering.
The only other side note I will offer is that if you are traveling with a walker it will not fit through the bathroom doors. My father is law managed just fine but someone who is 100 depended on this may want to skip this booking. Again this is just info not a judgement on the property at all. It's a great place!!!
Heads up!!! You definitely won’t be disappointed everything is very accurate! And it definitely felt like home away from home! Enjoy!
We were really pleased with our rental. The house was huge and well organized. The driveway was difficult on our bumpers as other renters stated. The included kayak was a... read more nice touch. The neighbors signs in the backyard saying his displeasure with renters was very off putting.
Lisa's home is beautiful. She is a great host and everything is as described. My whole family had a great time and worked perfect for all 14 of us.
Clean, comfortable house. Lots of room to spread out. Relaxing location away from the busy areas, and only a short drive to everything in New Orleans. Could use a few... read more updates in the house and a few basic kitchen items (like a strainer and measuring spoons). But we made it work and it made for a very relaxing, enjoyable vacation.
The house is in a great location, very convenient to everything. The house was very clean and had everything you need for your stay. The back deck was... read more perfect every morning to enjoy my coffee. We had two couples and three children and had plenty space in the house.
Nice renovated place with a nice deck! The two rooms upstairs were a little smaller than I thought. We enjoyed the deck when it wasn't too hot outside. There was... read more a kayak which was nice to use it in the canal!
Lisa worked really hard with us to get us into a place last minute . She was available when we had questions. She touched base when we got there... read more and when we left. Good experience!
This place was great! Clean and as pictured. Plenty of room for a large family to enjoy time together. We loved the dock for fishing, the grill for barbecue and... read more the patio to hangout together. Plenty of kitchenware and tools for making meals. Host responds quickly to questions we have. Would stay here again!
This place was amazing. We had a group of 11 young ladies and staff who were doing a mission trip to help with some of the churches with damage from... read more Hurricane Ida. We had lots of space and bathrooms for everyone. Lisa was a great host and got back to us quickly if we had any questions.
What a great location and a great house. This house was perfect for my family getaway. We got to sit out on the back deck and BBQ while taking in... read more the amazing view. The house was very clean and spacious! It came equipped with all the necessities we needed! It was an amazing stay I would highly recommend staying here if you are looking to stay in New Orleans.
We got married in New Orleans, and stayed at this beautiful home. We had ourselves, our kiddos, and two of our good friends staying with us. This place worked out... read more perfectly for everything we needed, plenty of space for everyone never felt cramped, and everyone was spaced out nicely. We would definitely stay here again.
Truly confused as to how this is labeled as a super host ...
The cleaning crew left all of there garbage and took up the only garbage bin, so... read more we had no place to put our garbage for the entire week.
The house is beautiful, the location is lovely in a nice residential area. It has a nice kitchen and large space for entertaining and relaxing both indoor and outdoor with great natural light and views.
4pm check in ... with no opportunity to check in earlier or drop off our bags. We tried to speak to her well in advance about this to no avail. The cleaning people were still there past 4pm and were standing outside smoking while they waited for a load of wash to be done despite it being after our check in time. Checkout is at 11am...
Lisa did not respond, not to emails, not to airbnb messages, not to phone calls, not to texts. She was absolutely impossible to reach. The one time she did respond was solely Bc she was sending additional information regarding the key code to get in and other rules she had. She didn’t check in during the stay she didn’t respond even after arrival.
Safe neighborhood BUT it is not the 20/25 minutes she says in her description. It is a 35 minute drive from the city without fail, even driving fast.
The fact that the host left a hefty list of things you can’t do “no red punch allowed, neighbors will call cops, do not make noise outside on the deck at night, no music after 9pm and etc” and could not be reached at any point before or during the stay was absolutely unacceptable. I love staying with airbnb for a variety of reasons but this was not alright.
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